Customer satisfaction is always our high priority. Our service quality is guaranteed, however, if you are not satisfied with the service you received, we can provide Customer with refund.
In order to get a refund Customer must fit all Tarlun Ltd criteria below:
Claim for refund within 14 days from the date when payment was done for the certain service.
Send email that confirms refund eligibility.
Receive Tarlun Ltd approval that his /her request was taken into consideration.
Wait for the final decision.
Expect for the refund within 5-10 business days (if such was confirmed by Tarlun Ltd).
Customer & Tarlun Ltd relations
Providing Tarlun Ltd service, we follow the Consumer Rights Directive of 2011 for the European Union and guarantee the refund if Customer reach us according to established timeframes (no longer than 14 days from the purchase date).
Tarlun Ltd promised that within first 5 days after registration Customer`s card will not be charged subscription fees.
Customer can cancel subscription within first 5 days and no future charges will occur on the card.
Cancellation can be done directly on the web site or contacting Customer Support department.
If Customer decided to cancel subscription, Tarlun Ltd guarantee that no more changes will occur on the bank statement after cancellation.
Tarlun Ltd is not responsible for any additional charges from the Customer`s bank account.
If the service provided by Tarlun Ltd was used by the Customer, Tarlun Ltd has a right to refund only initial payment.
Tarlun Ltd has a right to request additional information in order to identify Customer`s relation to Tarlun Ltd.
If Customer can`t provide with such information, Tarlun Ltd has a full right to refuse refund request.
Tarlun Ltd can do a partial refund in special cases.
In case of chargeback Tarlun Ltd can`t be responsible for refund timeline.
This policy can be modified by Tarlun Ltd.
If Customer doesn`t agree or can`t accept given statements he/ she is recommended not to use Tarlun Ltd services.